Shipping & Returns

The policies established on the website only apply to the return policy of goods and services purchased through the online store La Cueva Studio.

The product will only be received if it is defective, this means that it arrives broken at its destination or if it can not work properly.

Before requesting a refund, contact us at info@lacuevastudio.com within seven business days of your purchase, informing us of the reason for the refund of your request.

To be eligible for a return, your item must be presented in the same condition it was received, unused, as well as in its original packaging.

La Cueva Studio will be responsible for all costs of returns and exchange of products in case of damage.

If a discount was applied at the time of purchase, La Cueva Studio will only reimburse the actual amount paid.